Support Information

Lifetime Support

When we offer a "Lifetime" support for one time fee product. It doesn't mean that we will help you for rest of your life. It means we will help you for minimum for 1 year.  After that,  there maybe a fee associated with the support.

How long will it take to get my account active?

Great question! It depends on the product(s) you have purchased. We try our best to keep it in the 48 - 72 hrs range, but as soon as we are finish with the setup, you will get a product activation email from us.

Support Hours & Ticket Priority

Dear Customers, Our normal hours of operations are :  9 AM to 5 PM EST Mon-Fri. We do respond to tickets on the weekend if they are CRITICAL ( Server down ), other issues will be resolved on a weekday. Ticket Priority is given to customers on a first come first serve bases. Tickets have up to a 48-hour response time. Thank You LAROCHE MEDIA

Main support

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